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TERMS
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 Your Holiday Contract Your holiday contract is with Concepts for Travel Ltd, a member of ATOL, Hidden Retreats is a trading name for Concepts for Travel Ltd. When you make a booking you guarantee that you have authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. The contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. Your Financial Protection The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this website and for your repatriation in the event of our insolvency. We provide this security with the Civil Aviation Authority under ATOL number 9317. If you book arrangements other than a package holiday form this website the financial protection referred to above does not apply. We are a member of ABTA, membership number E0121. We are obliged to maintain a high standard of service to you by ABTA’s Code Of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml Your Holiday Price When making your booking you must pay a deposit of 10% per booking (for certain holidays the overseas operator may demand a higher deposit e.g. rail, sea and safaris. If so you will be notified of the required deposit at the time of booking). Our website is prepared and costed many months before travel and the prices quoted in it are for guidance only. Hidden Retreats reserve the right to raise or lower its prices at any time prior to you making your reservation. If the price has changed, you will be given the revised costings prior to making your reservation. Due to continuing variation of airfares, holiday prices will be confirmed when bookings are made. The price of your travel arrangements is subject to surcharges for increases in transportation costs such as fuel, scheduled air fares and any other airline surcharges which are part of the contract between the airlines (and their agents) and the tour operator. Also government action such as increases in VAT or any other government imposed increases and currency changes in relation to an adverse currency exchange rate variation. Even in these cases we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only an amount in excess of this 2% will be surcharged and if this means payment of more than 10% of the holiday price you will be entitled to cancel the holiday with a full refund of all the money paid except for insurance premiums. Should you decide to cancel because of this you must exercise your right to do so in writing within 14 days from the issue date printed on the invoice. Because we are making certain financial commitments, as above we regret that we are not able to make reductions in the price should the value of the pound strengthen. If you change your booking If, after our confirmation invoice has been issued, you wish to change your holiday arrangements in any way, for example your chosen departure date or accommodation, we will endeavour to meet your wishes to the best of our ability. An administration fee of £50 (plus communication charges) per alteration will be charged. You should be aware that these costs could increase considerably the closer to the departure date that the changes are made. If you cancel your holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. If the reason for cancellation is under the terms of your insurance policy, you may be able to reclaim these charges. Notified 56 or more days before departure-loss of deposit including any higher deposits as demanded by the overseas operator: Notified 55-43 days before departure 50% Notified 42-29 days before departure 75% Notified 28-1 days before departure 90% Departure date or after 100% Alteration to arrangements whilst abroad by you We regret that no credit or refund is possible for any unused services provided in the cost of the holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and the Company or the Companys agents are not responsible for any extra costs that are involved or for any difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid or destroyed travel documents, which should be the subject of a claim on your own travel insurance. Alteration to confirmed booking by us It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally we need to make changes, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. When a major change occurs (such as alteration of your outward/return flights by more than 12 hours, reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure you will have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as detailed below. Period before departure within which a major change is notified to you or your travel agent. Compensation per person More than 56 days before departure Nil 43-56 days before departure £15 29-42 days before departure £30 15-28 days before departure £45 0-14 days before departure £60 Force Majeure Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, individual dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. Cancellation of confirmed booking by us In the event of the Company having to cancel the holiday on or before the date when the payment of the balance of the price becomes due you will be offered the choice of an alternative holiday of at least comparable standard if available and if this is not acceptable a full refund of all monies will be paid. In the unlikely event that we have to cancel after the date when the payment of the balance of the price becomes due (always providing that the balance has been paid), compensation will be made as detailed below. In the event that a holiday has to be cancelled for reasons of force majeure, i.e. the occasion of war, threat of war, riot, civil strife, individual dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, all monies paid will be refunded but it is regretted that there will be no compensation payable. Cancellation within 56 days of departure 43-56 days before departure £30 29-42 days before departure £40 15-28 days before departure £50 0-14 days before departure £100 Personal Injury (unconnected with arrangements made by us) If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your holiday arrangements, nor part of any excursion sold through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. Arbitration In the case of any complaint we will do all in our power to resolve this to the satisfaction of our client. However, in the unlikely event this proves impossible, the matter may (if the customer so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person. There is also a limit of £7,500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness. The rules of the scheme provide that the application for arbitration must be made within nine months of the scheduled date of return. Tour Operators Liability i) We accept responsibility for ensuring the holiday which you book with us is supplied as described in this website. If any part is not provided as promised, we will pay you appropriate compensation if this has adversely affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of two times the value of the original holiday cost. ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers or sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. iii) In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention. (Please see Conditions of Carriage below). Conditions of Carriage The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our office. This website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of the travel arrangements. Website This website observes the requirements of the Trades Descriptions Act 1968, the Misrepresentation Act 1967, the Civil Aviation Act 1971, the Unfair Contract Terms Act 1977, the Control of Misleading Advertisements Regulations 1988, the Consumer Protection Act 1987, the Package Travel, Package Holidays and Package Tour Regulations 1992, or any amendment or re-enactment thereof. The company reserves the right to make any changes that may be necessary to the particulars within this website at any time after publication. Where such changes occur, these will be subject to the rights as given under the appropriate headings in these booking conditions concerning cancellation and alterations. Delay at airports All travel either by scheduled airlines or charter airlines is rarely subject to lengthy delays, there are however regrettably occasions when delays do occur. Any responsibility for arrangements for meals, overnight accommodation etc rests with the airline. As we advise both on the booking form and in these conditions, you should ensure that you take out comprehensive travel insurance which includes financial compensation in most cases for delays of 12 hours or more. Children Child reductions of up to 50% will be granted on some holidays, provided the child is between the ages of two and under 12 years, and shares a twin bedded room with two adults. Infants under two years will be charged 10% of the airfare plus nominal charges at the resort. Further details will be provided on receipt of specific requirements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under two years of age on the date of its return flight. If you have a complaint We do our best to give you an enjoyable, trouble-free holiday but occasionally even the best-laid plans go wrong. If you have a problem during your holiday, please inform the relevant authority (e.g. hotel, tour manager etc.) immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, please follow this up in writing within 28 days of your return home, giving all relevant information. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure Hidden Retreats cannot accept any responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Non-website Hotels Our booking conditions only apply to hotels featured in this webiste or specifically recommended by the Company. If you request us to book accommodation at a hotel of your choice then we will do so but only in the capacity as a booking agent. Therefore any rights you may have in connection with the supply of accommodation and facilities by the hotel will be against the hotel and not the Company. Your Responsibility It is your responsibility to arrive at the correct departure point in good time before your departure. Any loss or damage which you suffer through failure to do so lies with you. We cannot accept any liability should you miss your aircraft as a result of you checking in late or your connecting transport being delayed. Passport & Visa British citizens require a full 10-year British passport for all non-EU destinations that we feature with at least 6 months validity. If you or any member of your party is not a British citizen or holds a non-British passport you must check passport requirements with the Embassy. All visa requirements must be checked with the Embassy or consulate of the country/ies to which you are intending to travel. Health & Vaccinations All clients are responsible for ensuring that they conform to health regulations of the countries they are visiting and where necessary have the required vaccination and documentation. |
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